learnings #5
1. Find a customer who truly understands the work and work for them. >> Especially in Services industry, the customer who doesn’t understand or appreciate work can be painful, and those who perform the services still has to act like he/she is the god. How lucky will it be to find those who understand the work. 2. What if your purpose is simply to build a good life? To raise kind children. To cook a little better each year. To read a few excellent books. To notice the seasons. To build meaningful relationships. To help others. To give time - and money if you can - to causes you care about. >> To remind about what is it all for? 3. Hiring - smarts, ownership, passion, team work, ability, character. Hire for character, Train for skill. >> Reminder about what to look for in hiring. 4. Kind and candid. When we look back, we always see that we haven't been candid enough. >> It is so difficult to do. 5. Fight entropy with energy...