Showing posts from November, 2007

Customer Service

Five years back, I would have been okay with standing in long queues, going up to the counter where the store clerk would ignore you, take your money and give you what you wanted as if he is doing me a big favor and would never have expected a smile, sorry or thank you. But I have experienced customer service since then and understood the importance of it in my profession too. Following are some things that I have learned:-
1.Attitude 75%, aptitude 25%
oAttitude towards work and attitude towards customer is almost the same thing – your customer is your work or vice versa. I have seen bit of both types of people – brilliant technically, but customer not happy at the end of the day or very good communication skills and can establish rapport quickly, but shallow when it comes to knowledge and hence not successful in execution. Both attitude and aptitude are natural things, but could improve by practice too.
2.Customer is never wrong
oI have seen people arguing with the custo…