Have you ever talked
to someone and started adopting their small peculiar accents and common words
they use? Conversation is like a dance (I can’t dance, but this analogy seem to
fit) – you catch the tone and drift of someone’s talk, respond to it, adapt and
create a rhythm with which you can connect. It is like micro expression reading
(I can’t do that well, maybe a little bit). Small variations in tone indicating
irritation, anger, impatience, frustration – all of which needs to be solved on
the fly by changing the dance moves. If it is happiness, passion, excitement,
eagerness – can work with it and jive more. If it is monotonous from one side,
without paying close attention to the rhythms of the other, it can look robotic
and boring soon and we break off soon.
I read
this recently about Aristotle (it is interesting to note that the ancients
have pretty well figured out the inner workings of a human being – they had a
lot of time to think about it without distractions and map out the mind.):-
He invented what we still call rhetoric, the art of getting people to
agree with you. We wanted thoughtful, serious and well-intentioned people to
learn how to be persuasive, to reach those who don’t agree already.
He makes some timeless points: you have to soothe people’s fears, you
have to see the emotional side of the issue – Is someone’s pride on the line?
Are they feeling embarrassed? – and edge around it accordingly. You have to
make it funny because attention spans are short, and you might have to use
illustrations and examples to make your point come alive.
I realize many times
we can’t use a single dimension of pure logic to make someone agree. Appealing
to the ego, making it look it was their idea to start with (like one scene in
the movie “My Big Fat Greek Wedding” where the mother makes the father agree to
something by making it look like he came up with the idea in the first place), telling
them that there is no threat, making them look good in the process, agreeing
with them in some parts – all the tricks in the book may be needed.
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